We respect your privacy.

Myeloma Australia respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold that can identify you.

What personal information do we collect?

We only collect personal information that is necessary for our work. Information we collect includes your name and address, payment information about your donation/s, and communications you may have had with us. Below are some of the types of personal information from you:

  • Name
  • Address
  • Phone number
  • Information about the goods or services you have ordered
  • Information from enquiries you have made
  • Communications between us
  • Credit card information
  • Email addresses
  • Donations made

How we collect your personal information

We collect personal information from you in a variety of ways, including when you use our website, phone us, write to us, email us or visit us in person.

Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in, including, but not limited to:

  • Process donations and pledges
  • Issue receipts
  • Respond to comments or questions
  • Provide follow-up information regarding Myeloma Australia
  • Provide selected information about myeloma
  • Seek your ongoing support
  • To help with your fundraising efforts;
  • For internal reporting purposes

We do not provide your information to third parties. We never rent, sell, lend or give away your information.

In some instances, personal information is supplied to, or collected by contractors who perform tasks on our behalf. This company is Just Giving who takes our donations on our behalf and also does for a number of charities with privacy policies in place.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

Access to your personal information

You can access and update your personal information by contacting us on support@myeloma.org.au

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to

Myeloma Australia , PO Box 5017, Burnley, VIC, 3121

We take complaints very seriously and will respond shortly after receiving written notice of your complaint.


Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.


Using our website

When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used to analyse how people use our site so we can improve our service.

Online Donations

Myeloma Australia wants to ensure that all of our supporters can donate and sponsor online with complete confidence. We have taken every possible measure to give absolute security to you in your dealings with us.

Myeloma Australia has contracted Just Giving to securely handle registration, donation and credit card transactions. Please visit their website at www.justgiving.com for their privacy agreements

The only time Just Giving would store your credit card information is to support your request to give a monthly credit card donation. When making a donation via our upload form on our website or paper form in person and supplying your credit or debit details, this information is immediately destroyed and never kept by Myeloma Australia premises.

Third Party Sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Internet Donations

This website is enabled for online donations using a secure donation server certified as a secure by Blackbaud. However, despite the security on the site, you should be aware that there are inherent risks in transferring information across the Internet.

When an Internet donation is made, your credit card number is used only to make a debit through Westpac Bank.

We record on our fundraising database the Internet donor’s name, address, email, telephone, amount donated, and if the funds are for a specified gift. Our fundraising database is protected by secure user IDs and passwords, to help protect it from misuse, unauthorised access, modification or disclosure.

When making a donation on the Internet, you are given the option (in wording of equal size to all other information requested) to untick a box to opt out of receiving future mailing. If this is not changed you may receive fundraising material from Myeloma Australia and your email address will be added to our email database. You may remove your name from this database at anytime, please contact us by email at support@myeloma.org.au.

Email Service

You can subscribe to regular email updates about the work of Myeloma Australia.

How often will I receive emails?

We will only send you an email when there is an important message we would like you to know about. We will send you a monthly eNewsletter.

Unsubscribing from the Email Database

You can unsubscribe from our email list at any time.